Question 1

What information should I send to get an accurate cleaning quote?

Accepted Answer

Send the property type, approximate size, the kind of cleaning, laundry, or product-supply help you need, your preferred timing, and any priority rooms or problem areas. Regular cleans can usually be scoped from those details over the phone, while deep cleans, end-of-lease cleans, and special jobs usually need an in-person inspection first.

Question 2

How does pricing work for cleaning services?

Accepted Answer

Pricing is tailored to the property, the size and condition of the space, and the services you actually need. Once we have the right level of detail, we email a quote that matches the agreed scope.

Question 3

Is WhatsApp the fastest way to contact Spotless Cleaning Services?

Accepted Answer

WhatsApp is usually the quickest option for short enquiries, photos, and quote requests, but you can also call us if that is easier. If the main number is unavailable, the secondary mobile can also be used as a backup contact.

Question 4

What are your operating hours?

Accepted Answer

Our standard operating hours are Monday to Friday from 08:00 to 15:30. Saturday visits are not part of normal operations and are available only by special arrangement. If you message outside those hours, we will get back to you as soon as possible.

Question 5

Can I visit your office in Kathu?

Accepted Answer

Yes, if you prefer to speak to someone in person, you are welcome to visit the office in Kathu. Most bookings and quote enquiries are still handled by phone or WhatsApp first, as that is the usual process.

Question 6

Do you help with ironing or other household tasks?

Accepted Answer

Yes, we can assist with laundry and ironing. We do not offer cooking, childcare, or pet care, so the service stays focused on cleaning and laundry support.

How To Reach Us

Bookings and enquiries

Office location

Operating Hours

Office location in Kathu

Questions about quotes and booking

Get a Cleaning Quote or Ask a Question

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